In this agreement, as a user of the platforms (web and app), you hereinafter are SELLER. Little Digital (Cambodia) Co., Ltd develops, maintains, and promotes the platforms and hereinafter is PLATFORM. SELLER and PLATFORM agree on the
(1) SELLER shall provide PLATFORM with correct and true information regarding SELLER’s profile.
(2) This agreement is continuous until there is an update to the agreement by PLATFORM.
(3) SELLER agrees to list products on PLATFORM's web and app through PLATFORM’s tools. SELLER shall do as specified by PLATFORM’s tools to upload products and prepare orders within one business hour if SELLER keeps its products at its site.
(4) SELLER’s products must be legal by laws in Cambodia. SELLER shall have the right to distribute its products in Cambodia and own the intellectual property of its products. PLATFORM is not responsible for any action or claim by a third party against SELLER. PLATFORM has the right to remove SELLER's products from its platforms and facilities if there is any legitimate claim or action against SELLER. PLATFORM also has the right to disapprove any SELLER's product if PLATFORM finds the product inappropriate for its platforms. SELLER controls pricing of its own products. However, PLATFORM has the right to disapprove pricing deemed unreasonable.
(5) SELLER controls pricing of its own products. However, PLATFORM has the right to disapprove pricing deemed unreasonable. PLATFORM can determine the maximum Offer Price for a particular product.
(6) If the weight and dimensions of SELLER’s product on PLATFORM are different from the actual weight and dimensions, PLATFORM charges SELLER for additional delivery cost. PLATFORM uses its delivery cost calculator to determine the delivery cost.
(7) If SELLER stores inventory at PLATFORM’s fulfillment facilities, PLATFORM is responsible for loss of and damage to SELLER's inventory. PLATFORM shall pay for the loss and damage at negotiated prices. However, PLATFORM is not responsible for reasonable wear and tear due to product storage or display. Before sending inventory to PLATFORM, SELLER must create a shipment using PLATFORM’s tools. PLATFORM cannot process any inventory shipped by SELLER without a shipment record created by SELLER. PLATFORM shall inform SELLER of the shipment discrepancy. If SELLER wants to remove inventory from PLATFORM, SELLER must create a removal request. Due to complexity of PLATFORM’s inventory storing method, counting inventory at PLATFORM's facilities is not possible.
(8) PLATFORM is an intermediary which connects sellers, buyers, operators, and drivers to ensure the process of buying, selling, and fulfillment is 100% safe and most convenient for all the parties involved. As an intermediary, PLATFORM is responsible for (a) charging buyers and accepting payments from buyers, and (b) disbursing payments to sellers and operators involved less its fees. The following table describes PLATFORM’s fees and disbursement structure in summary and details.
Fees in summary
| Fees | Description | Fees |
|---|---|---|
| Sales commission | PLATFORM and operators share this fee for their technology and labor, respectively. | 15% |
| Unit handling | Operator charges this fee for checking, picking, packing orders. | $0.25/unit |
| Unit pickup | Driver charges this fee for driving to SELLER’s site and pick up the order SELLER prepares for the buyer. | $0.3/unit |
| Inventory storage | Operator charges this fee as they maintain storage facilities. This fee is applicable if SELLER stores products at PLATFORM’s facilities. | $0.5/cubic meter/day |
| Inventory processing | Operator charges this fee because they unpack the shipment, verify the dimensions and weight of each product, label each unit, and store each unit on shelves. PLATFORM posts this charge when operators successfully process the shipment. This fee is applicable if SELLER stores products at PLATFORM’s facilities. | $0.05/unit |
| Inventory removal | Operator charges this fee because they collect all the units from shelves, pack the units, and send them to SELLER. PLATFORM posts this charge when operators successfully process the removal. This fee is applicable if SELLER stores products at PLATFORM’s facilities. | $0.05/unit |
| Product return | In the case that the buyer returns SELLER’s product because of defects, quality, or mismatch, PLATFORM charges SELLER the amount equal to the unit sales and the delivery (e.g., $10 + $1.1). The reason is that we refund the full amount including delivery to the buyer. | Unit price + delivery cost |
| CPM of advertising | Cost of displaying SELLER ads one thousand times | $0.2 CPM |
See the following tables for the fee details and disbursement structure.
Sales charges and disbursement structure are applicable if there are any sales.
| ORDER | PLATFORM charges | PLATFORM disburses to operator for processing | PLATFORM disburses to operator for handling | PLATFORM disburses to drivers for pickup | PLATFORM disburses to SELLER | PLATFORM disburses to drivers for delivery |
|---|---|---|---|---|---|---|
| Unit sales + Delivery e.g., $10 + $1.1 | 5% of unit sales $0.5 (VAT included) | 10% of unit sales* $1 | $0.25 per sold unit $0.25 | $0.3 per unit sold $0.3 | 85% of unit sales – $0.25 – $0.3 $7.95 | 95% of delivery $1.045 |
* 5% if the unit price exceeds $100.
Non-sales charges and disbursement structure are applicable if SELLER has inventory at PLATFORM’s facilities.
| Non-sales charges | Description | PLATFORM charges | PLATFORM disburses to warehouse operator |
|---|---|---|---|
| Inventory Storage $0.5/cubic meter/day | PLATFORM posts this charge at the end of each day. | 5% $0.025/cubic meter/day (VAT included) | 95% $0.425/cubic meter/day |
| Inventory Processing $0.05/unit | Operators unpack the shipment, verify the dimensions and weight of each product, label each unit, and store each unit on shelves. PLATFORM posts this charge when operators successfully process the shipment. | 5% $0.0025/unit (VAT included) | 95% $0.0475/unit |
| Inventory Removal $0.05/unit | Operators collect all the units from shelves, pack the units, and send them to SELLER. PLATFORM posts this charge when operators successfully process the removal. | 5% $0.0025/unit (VAT included) | 95% $0.0475/unit |
Product return charges can be rare and are applicable if buyers return products after the grace return period with a strong claim and evidence.
| Product Return e.g., 10$ + $1.1 (delivery) | In the case that the buyer returns SELLER’s product because of defects, quality, or mismatch, PLATFORM charges SELLER the amount equal to the unit sales and the delivery (e.g., $10 + $1.1). The reason is that we refund the full amount including delivery to the buyer. | 100% + delivery | 0% |
|---|
Advertising is applicable if SELLER chooses to boost visibility of their products on platforms at various ad placements.
| Description | PLATFORM charges | |
|---|---|---|
| CPM impression | Cost of displaying SELLER ads one thousand times | $0.2 |
(9) SELLER automatically agrees to fees and charges by Operators above that work with PLATFORM.
(10) Payments from buyers are available for disbursement in 10 days after delivery since buyers have a five-day period to return products which do not satisfy them. PLATFORM processes any disbursement within 7 working days after request.
(11) PLATFORM wants buyers to receive products that satisfy them. However, to prevent fraudulent returns, PLATFORM requires buyers to take a picture or video to prove that the product has issues before PLATFORM accepts any return.
(12) SELLER shall log into PLATFORM’s tools to request a disbursement before PLATFORM can process the disbursement.
(13) SELLER is responsible for reporting tax-related information and paying taxes to the relevant tax authority in Cambodia if applicable. PLATFORM assumes that SELLER includes VAT in prices set by SELLER. PLATFORM only acts as an intermediary among buyers, sellers, operators, and drivers. PLATFORM can only issue a tax invoice to SELLER monthly for its charge share only. SELLER shall recognize the disbursed amount (e.g., $7.95) as its sales as the base for tax purposes.
(14) PLATFORM has the right to shut down SELLER’s store on its platforms and terminate this agreement if SELLER (a) lists illegal products, (b) fails to settle any payment, (c) and is inactive for more than 12 months. PLATFORM has the right to remove and discard SELLER’s products in PLATFORM’s facilities and seize SELLER’s balance to settle any charge from PLATFORM. If SELLER’s balance is not enough to settle any charge from PLATFORM, PLATFORM can seize and sell off SELLER’s inventory.